Associate, Real time Management
Encontrado en: beBee S CO - hace 1 mes
Job Title:
Associate, Real time ManagementJob Description
The Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.â¢Distributes accurate and timely agent schedulesâ¢Inputs intraday corrections and exceptions into systems for agent time off and absencesâ¢Monitors inbound volume for unusual activity to ensure staffing needs are metâ¢Recognize abnormal scheduling issues and escalate as necessaryâ¢Initiates and coordinates trouble tickets and escalate issues as requiredâ¢Prepares standard and ad hoc reports for agent availability effectivenessâ¢Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command centerLocation:
COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, AntioquiaLanguage Requirements:
Time Type:
Full time2024-04-01If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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