Associate, Real time Management

Encontrado en: beBee S CO - hace 1 mes


Medellin, Colombia Concentrix A tiempo completo

Job Title:

Associate, Real time Management

Job Description

The Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.â¢Distributes accurate and timely agent schedulesâ¢Inputs intraday corrections and exceptions into systems for agent time off and absencesâ¢Monitors inbound volume for unusual activity to ensure staffing needs are metâ¢Recognize abnormal scheduling issues and escalate as necessaryâ¢Initiates and coordinates trouble tickets and escalate issues as requiredâ¢Prepares standard and ad hoc reports for agent availability effectivenessâ¢Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center

Location:

COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia

Language Requirements:

Time Type:

Full time2024-04-01

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