Hub Quality and Continuous Improvement Manager

Description

Define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain. Manages global quality processes in the respective area of responsibility aligned with Local/Regional/Global demand, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall Hub quality objectives and targets over the countries into your responsibility (Argentina, Brazil, Colombia, Chile and Peru). Close alignment with Process Owners to ensure that Safety>>Quality>Delivery>Inventory>Cost priorities are respected.

Responsibilities:

People and Strategy

Define and implement Hub Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives. Stays up to date on new laws, regulations and industry trends affecting the company in terms Quality Assurance and Quality Control and assists in developing policies and trainings as needed. Manage Hub Quality and CI function, including capability development, work force management, footprint, and succession. Contribute to the development and execution of the BU Quality Improvement Plan.

Customer Focus

Act as an advocate for the Customer by ensuring the Voice of Customer is represented within the Hub quality strategy. Represent the company, in terms of Quality, in front of the customer when needed. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.

Quality Management System

Define and manage Quality Management System and processes across the entities within the Hub. Coordinate process reviews in line with internal and external expectations.

Audit and Certification

Accountable for maintaining and securing required Certification in all units within the HUB scope. Accountable for organizing and conducting the quality/process audits/assessments and following up the actions identified to the closure.

Process Performance

Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure. Ensure full utilization of applicable systems for monitoring, reporting and following-up the process indicators.

Offer Performance (incl. Product/ System/ Solution/ Project and Services) 

Adapt and implement quality assurance methods, monitoring offer performance, and collaborating with regional stakeholders to address market-specific needs and challenges. Coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance. Provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements.

Supply Performance

Monitor and control supply performance against expectations and take necessary actions, inform/escalate to the respective teams managing the Supply Quality when the performance deviates.

Non-Conformance Management

Manage resolution of high-profile NCRs reported. Monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.

Continuous Improvement

Deploy and implement sustainably the Continuous Improvement Framework, built upon: Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. Drives proactively systematic continuous improvement actions to improve business processes and procedures globally. Support prioritization and execution of portfolio of improvement projects aiming to improve quality and operational performance.

Your Background:

• Engineering degree. Desired MBA in anagement.
• Advanced English
• Advanced Spanish
• Lean 6Sigma, Green Belt or above (QLT.02.QCI)

• Quality core tools experience

• Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).

• ISO certification and Auditing
• Quality Management Systems
• Performance Management and Analytics
• Project & Site Quality Management (e.g. PMI)
• Advanced Product Quality Planning (APQP)

• Continuous Improvement Project Management

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